Another party or agency assisted in the resolution of the complaint:† The matter was resolved by a party not involved in the original complaint. For example, a credit card charge back.
Business Bankrupt:† Business or owner filed for protection under bankruptcy laws.
Business ignored our attempts to mediate:† DOJ wrote to the business, often more than once, and it failed to answer.
Class Action Lawsuit Filed:† DOJ was notified by a private attorney of a Class Action lawsuit.
Company Out of Business:† No further explanation necessary.
Complainant Did Not Maintain Contact with DOJ:† DOJ requested additional information from the consumer and did not receive a response.
Complainant Pursued Private Lawsuit:† No further explanation necessary.
Complaint Unfounded:† DOJ determined the complaint did not violate the law.
Consumer Pursuing Their Own Resolution:† Consumer contacted the business directly, or filed a private lawsuit.
Consumer requested No Action:† Consumer requested that DOJ not take any action.
DOJ issued written warning to business:† DOJ sent a warning letter concerning practices that may violate the law.
DOJ Sued the Business:† DOJ filed a lawsuit.
DOJ sued the business and obtained a judgment:† No further explanation necessary.
Information Only:† Source provided information to DOJ which did not require action. For example, sending DOJ a copy of a questionable advertisement or solicitation.
Insufficient evidence:† DOJ believed there was not enough evidence to prove a violation of law, or threat to the public.
Insufficient Information from Consumer:† The consumer could not identify or locate the business.
Insufficient Resources:† DOJ determined we did not have sufficient resources to pursue the matter.
Judgment Entered:† DOJ converted an Assurance of Voluntary Compliance into a Judgment.
No Jurisdiction:† DOJ has no authority to help resolve these types of complaints.
Referred Complaint Elsewhere:† DOJ sent the complaint to another state or federal agency for handling.
Resolved as part of a settlement with DOJ:† Individual consumer complaint was resolved when DOJ concluded a formal investigation involving the business.
Reviewed and Closed:† DOJ reviewed the complaint and took no action.
Signed Settlement Agreement:† DOJ settled the matter through an informal letter agreement or an Assurance of Voluntary Compliance.
Unable to Locate the Business:† No further explanation necessary.
Voluntarily Resolved:† After contacting DOJ the consumer was fully (or partially) satisfied by the business.
Acted Unconscionably: Includes knowingly taking advantage of a consumerís physical infirmity, ignorance, illiteracy, or inability to understand the language of the agreement.
Assurance of Voluntary Compliance
(AVC): An agreement
reached between DOJ and one or more businesses or owners stipulating the
conditions under which the business will conduct itself in the future. An
Complaint:† Generally, the first information DOJ receives from a source regarding a potential violation of law or objectionable practice.
Complainant suffered damage/injury beyond the original transaction - consequential damages:† The consumer suffered damages beyond out of pocket expenses, including subjective losses like pain and suffering or inconvenience.
Defendant:† In civil proceedings, the party responding to the complaint, or the individual(s) sued and called upon to respond to the alleged wrongdoing.
Judgment:† The concluding decision of a court.
Plaintiff:† The party who initiates a lawsuit and who seeks a judicial remedy for alleged wrongdoing or violations of law.
Respondent:† The party agreeing to enter into an Assurance of Voluntary Compliance.
Restitution:† The act of making good for loss, damage or injury.
Unlawful Trade Practices Act (UTPA):†